000 00255nam a2200133Ia 4500
020 _a8126515899
082 _a658.8 CLO
100 _aCLOW
245 _aSERVICES MARKETING
250 _aII
260 _bWILEY
_c2009
300 _a478
942 _2ddc
_cDL
999 _c76329
_d76329