000 00263nam a2200121Ia 4500
020 _a8126509133
082 _a658.812 KUM
100 _aRAI, ALOK KUMAR
245 _aCUSTOMER RELATIONSHIP MANAGEMENT
260 _bWILEY
_c2009
300 _a323
942 _2ddc
_cDL
999 _c76300
_d76300