000 00264nam a2200121Ia 4500
020 _a9788131505502
082 _a658.562 EVA
100 _aEVANS, J.R.
245 _aTOTAL QUALITY MANAGEMENT
260 _bCENGAGE LEARNING
_c2010
300 _a318
942 _2ddc
_cB
999 _c66367
_d66367