000			00302nam a2200133Ia 4500
008			160710s2009 xx 000 0 und d
020			_a9788120337541
082			_a658.4058 FLU
100			_aFLUSS, D
245			_aREAL TIME CONTACT CENTER
260			_bPHI _c2009
300			_a221
942			_2ddc _cB
999			_c66146 _d66146