000 00272nam a2200121Ia 4500
020 _a9788120329959
082 _a658.4013 JAN
100 _aJANAKIRAMAN, B
245 _aTOTAL QUALITY MANAGEMENT : TEXT AND CASES
260 _bPHI
_c2009
300 _a250
942 _2ddc
_cB
999 _c66083
_d66083