000 00239nam a2200109Ia 4500
082 _a658.4013 BES
100 _aBESTERFIELD, D.H. AND OTHERS
245 _aTOTAL QUALITY MANAGEMENT
260 _bPHI
_c2006
300 _a640
942 _2ddc
_cB
999 _c63503
_d63503