000 00277nam a2200121Ia 4500
008 160710s1978 xx 000 0 und d
082 _a823 SER
100 _aSRINIVASAN
245 _aSERVICE WITH A SMILE
260 _bARNOLD HEINEMAN
_c1978
300 _a159
942 _2ddc
_cB
999 _c45509
_d45509