TY  - BOOK
AU  - STICKDORN, MARC
ED  - HORMESS, MARKUS
TI  - THIS IS SERVICE DESIGN DOING : APPLYING SERVICE DESIGN THINKING IN THE REAL WORLD
SN  - 9781491927182
U1  - 658 
PY  - 2018///
CY  - CANADA
PB  - O'REILLY
KW  - DESIGN
ER  -