SERVICE MANAGEMENT AND MARKETING (Record no. 87465)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00481nam a22001937a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788126512874 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | GRO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | GRONROOS, CHRISTIAN |
| 245 ## - TITLE STATEMENT | |
| Title | SERVICE MANAGEMENT AND MARKETING |
| Remainder of title | CUSTOMER MANAGEMENT IN SERVICE COMPETITION |
| 250 ## - EDITION STATEMENT | |
| Edition statement | III |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | NEW DELHI |
| Name of publisher, distributor, etc | WILEY |
| Date of publication, distribution, etc | 2016 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent/Pages | 483 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | MANAGEMENT |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | MARKETING |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | PRODUCTVITY |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | CUSTOMER MANAGEMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition / Vendor | Currency | Cost, normal purchase price | Bill Number | Total Checkouts | Full call number | Barcode | Date last seen | Bill Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Reference | Delhi Technological University | Delhi Technological University | Delhi School of Management | 10/08/2020 | NARENDRA | RS | 729.00 | 296 | 658.8 GRO | 153517 | 10/08/2020 | 03/03/2020 | Books | |||||
| Dewey Decimal Classification | Delhi Technological University | Delhi Technological University | Delhi School of Management | 10/08/2020 | NARENDRA | RS | 729.00 | 296 | 658.8 GRO | 153518 | 10/08/2020 | 03/03/2020 | Books | ||||||
| Dewey Decimal Classification | Delhi Technological University | Delhi Technological University | Delhi School of Management | 10/08/2020 | NARENDRA | RS | 729.00 | 296 | 658.8 GRO | 153519 | 10/08/2020 | 03/03/2020 | Books | ||||||
| Dewey Decimal Classification | Delhi Technological University | Delhi Technological University | Delhi School of Management | 04/11/2024 | 658.8 GRO | D6474 | 04/11/2024 | 04/11/2024 | Books |